Dollar Head Shop

RETURN POLICY

updated August 1st, 2020

THANK YOU FOR CHOOSING TO BUY WITH US. WE OFFER HASSLE FREE RETURNS FOR DEFECTIVE PRODUCTS.  SIMPLY SUBMIT A CLAIM ONLINE. FOLLOW THE STEPS BELOW TO INITIATE A CLAIM. 

INSTRUCTIONS FOR RETURNING PRODUCTS TO DOLLARHEADSHOP.COM

VAPORIZERS & ELECTRONIC DEVICES:  

Defective hardware purchased from DollarHeadShop.com can be returned within 7 Days from the date of delivery. Defective means the product did not work out of the box or will not hold a charge.  All devices are shipped new in box and have not been tampered with.  Devices may also come with limited manufacturers warranties.  Please contact the manufacturer directly for any issues covered by their warranty..

Any other type of damage caused by mistreatment or misuse of the product will not be accepted.  Products that are damaged, scratched, dented or have visible wear & tear will not be accepted.

GLASS PRODUCTS:  

Damaged or broken items must be claimed within 48 hours from the time of delivery. We will not accept any claims after 48 hours.  We only cover items broken or damaged during or upon delivery.  Any other type of damage caused by mistreatment or misuse of the product will not be accepted.  Products that are damaged, scratched, dented or have visible wear & tear will not be accepted.  

To File A Return, please follow these steps:

• Go to the Returns page to submit your claim. Click here

How to Document Your Return:

Make a short video for each product that clearly shows the problem that you are having with it and its serial number. Send us an email with your name and order# or return/claim # in the subject line within 2 business days of submitting your claim online.

Processing Your Return:

Upon receipt of your claim and videos, our Returns Department will review the claim and provide you with a final disposition. If found defective, we will issue a store credit or replacement depending on your requested resolution. Please Note: If a replacement device is not available, we reserve the right to issue a store credit.

Please contact us using the form located on our site page Click here if you have any issues with products purchased from us. We will do our best to resolve any issues that you have with our products. We may at times, decide to approve a return/claim that may fall outside of the guidelines described above. A 20% restocking fee will be applied to those items and the subsequent shipping fees will be the sole responsibility of the customer. Special approval is granted only upon our discretion. All returns/claims must be submitted through the website.